Terms & conditions

You must be at least 18 years old, or the age of majority where you live, to use the Site or purchase Products. By using the Site or placing an order, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms.

You may not need an account to browse or to make a one-time purchase, but some features (including subscriptions) require one. If you create an account, you agree to provide accurate, current, and complete information, to keep it updated, and to keep your login credentials confidential. You are responsible for all activity that occurs under your account. Please notify us promptly at support@nurturedpaws.com if you suspect any unauthorized use. We may suspend or terminate an account at our discretion, including where we reasonably believe it has been used in violation of these Terms or to commit fraud.

3.1 Electronic communications. By creating an account or placing an order, you consent to receive communications from us electronically, including by email and by notices posted to the Site. You agree that electronic communications satisfy any legal requirement that a communication be in writing. Transactional messages (such as order confirmations, shipping updates, and subscription notices) are part of your relationship with us.

3.2 Marketing email. We may send promotional email such as newsletters, offers, and product news. You can unsubscribe at any time using the link in any marketing email. Unsubscribing from marketing does not stop transactional messages related to your orders.

3.3 Text messages (SMS). If you provide your mobile number and opt in, you consent to receive recurring marketing and transactional text messages from us or on our behalf, which may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, and you can get help by replying HELP. After you opt out, you may receive a confirmation and may continue to receive transactional messages tied to your orders.

4.1 Products. We currently offer dog wellness Products, including our Hip and Joint Chews. Products are intended for the personal use of you and your pet. You may not resell, redistribute, or commercially exploit any Product or sample you receive from us.

4.2 Pricing and availability. All prices are shown in U.S. dollars and do not include taxes or shipping unless stated. Prices, Product descriptions, and availability may change at any time without notice. We reserve the right to limit quantities and to correct errors in pricing or descriptions, including after an order has been submitted. If a pricing error affects your order, we will let you know and give you the option to confirm at the correct price or cancel.

4.3 Order acceptance. Your order is an offer to buy. We may accept or decline any order, in whole or in part, for any reason, including suspected fraud, resale, errors, or availability limits. A charge or order confirmation does not by itself constitute acceptance. If we cancel an order you have already paid for, we will issue a refund for the cancelled items.

4.4 Payment. By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (and our payment processor) to charge it for the full amount of your order, including taxes and shipping. If your payment method cannot be charged or verified, we may suspend or cancel your order.

4.5 Subscriptions (Subscribe and Save). When you enroll in a subscription, you authorize us (and our subscription and payment providers) to automatically charge your payment method on the recurring schedule you select, at the then-current subscription price plus applicable taxes and shipping, until you cancel. You acknowledge that:

• Your subscription renews automatically and continues until cancelled by you or by us.
• The recurring price may differ from any introductory or first-order price, and we may change subscription pricing on a going-forward basis with notice.
• You may cancel, pause, skip, or change the frequency or address of your subscription at any time through your account, subject to any cutoff time needed to process an upcoming order. Cancellation stops future charges only and does not affect orders already processed.
• Orders already processed before a cancellation are governed by our Shipping and Returns Policy.

4.6 Taxes. You are responsible for any sales, use, or similar taxes that apply to your order, based on your delivery address and applicable law.

4.7 Shipping. Shipping charges, if any, are shown at checkout and are handled through third-party carriers. Any delivery dates or windows shown are estimates only and are not guaranteed. Risk of loss passes to you on delivery to the carrier, except where applicable law provides otherwise. See our Shipping and Returns Policy for details.

4.8 Returns and refunds. Returns and refunds are governed by our Shipping and Returns Policy, which is incorporated into these Terms by reference.

4.9 Promotions and discount codes. Discounts, promotions, and offer codes are subject to their own stated terms. Unless stated otherwise, they cannot be combined, have no cash value, are limited to one per order, are non-transferable, and may be modified or discontinued by us at any time. We reserve the right to cancel orders or recover amounts where a code is used in a way that is fraudulent, abusive, or inconsistent with its terms.

5.1 No medical or veterinary advice. Information on the Site, including blog posts, product descriptions, and messages from our team, is provided for general informational purposes only. It is not veterinary advice and is not a substitute for the diagnosis, treatment, or advice of a licensed veterinarian. Using the Site or our Products does not create a veterinary-client-patient relationship. Always consult your veterinarian about your pet’s health, especially before starting any new supplement, and particularly if your pet is pregnant, nursing, on medication, or has a known health condition.

5.2 FDA statement. Our Products are not drugs. Statements about our Products have not been evaluated by the U.S. Food and Drug Administration. Our Products are not intended to diagnose, treat, cure, or prevent any disease or condition. Individual results vary, and we do not guarantee any specific outcome.

5.3 Owner responsibility, ingredients, and allergens. You are solely responsible for deciding whether a Product is appropriate for your pet, for following all label and dosing instructions, and for monitoring your pet during use. Our Products may contain ingredients that cause allergies or sensitivities in some pets. Our authoritative ingredient information is published at nurturedpaws.com/pages/ingredients, and you are responsible for reviewing it in light of your pet’s allergies, sensitivities, conditions, and medications. If your pet experiences any adverse reaction, stop use immediately and consult your veterinarian. To the maximum extent permitted by law, we are not responsible for any loss, injury, or harm arising from your reliance on Site information or from any adverse reaction associated with use of a Product.

6.1 Our content. The Site and all of its content, including text, images, video, graphics, logos, product names, the Nurtured Paws name and marks, page designs, code, and the look and feel of the Site (collectively, “Our Content”), are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site for your personal, non-commercial use. We reserve all rights not expressly granted.

6.2 Restrictions. You agree not to: copy, reproduce, modify, distribute, sell, or create derivative works from Our Content except as expressly allowed; reverse engineer or attempt to extract source code; use any bot, scraper, or automated means to access or collect data from the Site; frame or mirror the Site; interfere with or attempt to bypass the security or proper functioning of the Site; use the Site to build or assist a competing product or service; or use the Site for any unlawful purpose.

7.1 User content. If you submit a review, rating, photo, comment, or other content to the Site (collectively, “User Content”), you grant us a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display that User Content in any media, including in our marketing. You represent that you own or control the rights to your User Content, that it reflects your honest, first-hand experience, and that it does not violate any law or the rights of any third party.

7.2 Moderation. We may, but are not obligated to, review, screen, edit, or remove any User Content at our discretion. We are not responsible for User Content posted by you or anyone else.

7.3 Feedback. If you send us suggestions or ideas about our Products or Site (“Feedback”), you agree we may use that Feedback without restriction or obligation to you.

The Site may link to or rely on third-party websites, tools, and services (such as payment, subscription, shipping, review, and analytics providers). We do not control and are not responsible for third-party sites or services, and a link does not imply endorsement. Your use of any third-party site or service is at your own risk and is governed by that third party’s terms and privacy practices.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, OUR CONTENT, AND THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND YOUR USE OF THEM IS AT YOUR OWN RISK. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT INFORMATION ON THE SITE IS ACCURATE OR COMPLETE, OR THAT ANY PRODUCT WILL PRODUCE A PARTICULAR RESULT FOR YOUR PET. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL NURTURED PAWS OR ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL AMOUNT YOU PAID US FOR PRODUCTS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud, or for any other liability that the law does not allow us to limit. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you, and in those jurisdictions our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless Nurtured Paws and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or connected with: (a) your use of the Site; (b) your purchase or use of any Product in a manner inconsistent with its label, instructions, or these Terms; (c) your violation of these Terms or any law or third-party right; (d) your User Content; or (e) your negligence or willful misconduct.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND NURTURED PAWS TO RESOLVE DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

12.1 Informal resolution first. Before starting an arbitration or court proceeding, you and we agree to try to resolve the dispute informally. The party raising the dispute will send written notice to the other (to you at the email on file, and to us at support@nurturedpaws.com) describing the dispute and the relief sought. The parties will then have at least 60 days to try to resolve it. This step is a precondition to starting arbitration.

12.2 Agreement to arbitrate. Except for matters that qualify for small claims court, any dispute or claim arising out of or relating to these Terms, the Site, or any Product, including the scope, applicability, or enforceability of this arbitration provision, will be resolved by final and binding individual arbitration rather than in court. Arbitration will be administered by a recognized arbitration provider (for example, the American Arbitration Association under its Consumer Arbitration Rules) and governed by the Federal Arbitration Act. The arbitrator may award the same individual relief a court could, and the award may be entered as a judgment in any court of competent jurisdiction.

12.3 Class action waiver. You and Nurtured Paws agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, representative, consolidated, or private attorney general action. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

12.4 Small claims. Either party may bring an eligible individual claim in small claims court instead of arbitration, as long as the matter stays in that court and proceeds only on an individual basis.

12.5 Opt-out. You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing support@nurturedpaws.com with your full name, the email and address associated with your account, and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.

12.6 Severability. If the class action waiver is found unenforceable as to any claim, that claim will proceed in court, but the rest of this section will remain in effect for all other claims.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Except for matters subject to arbitration or small claims court, you and Nurtured Paws consent to the exclusive jurisdiction and venue of the state and federal courts located in Pinellas, Florida.

If you are a consumer residing in New Jersey, the provisions of these Terms limiting or excluding damages, warranties, or remedies apply to you only to the extent permitted under New Jersey law, and nothing in these Terms is intended to limit any right or remedy that cannot be limited under New Jersey law.

We may suspend or terminate your access to the Site or your account at any time, with or without notice, including for any violation of these Terms. The provisions that by their nature should survive termination, including those on intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

We may update these Terms from time to time. When we do, we will post the updated version with a new “Last updated” date. Changes apply going forward and will not apply retroactively to events that occurred before the change. Your continued use of the Site or placement of new orders after an update means you accept the revised Terms.

These Terms, together with the Privacy Policy, the Shipping and Returns Policy, and any other policies we reference, are the entire agreement between you and us regarding the Site and Products. Our failure to enforce any provision is not a waiver of it. If any provision is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them freely. Headings are for convenience only.

Questions about these Terms can be sent to:

Nurtured Paws
Nurtured Paws LLC
260 1st Avenue S. St Petersburg, Florida, 33701, Mailbox No.82
support@nurturedpaws.com